Football Australia is aware of the major issues affecting the Play Football registration system and is actively working on resolving them. The primary issues currently impacting registrations relate to:

• PlayFootball Product Finder

• Claiming your account

• Working With Children Exemption

• Payment Processing and Completing an incomplete registration

• Uploading a player photo

• Refunds Update & What Happens If My Refund Is Declined

Finding Your Registration Product

To find your product, please visit Play Football and search for FOOTBALL MARGARET RIVER. If the product list glitches and resets to 15,000+ products, click the back button on your browser and search again. This usually resolves the error on the second attempt. Football Australia is working on a permanent fix. Please make sure you enter the PLAYERS Name and DOB if registering for your child.

Claiming Your Player Profile

If you are re-registering and need to claim your player profile from last year, please only use your FIRST NAME, LAST NAME, and DATE OF BIRTH when claiming your player account.

Working With Children Exemptions

All non-playing roles (Team Managers, Coaches, and Referees) are required to upload a Working With Children Check (WWCC) during the registration process.

However, if you are:

• Under 18 years old, or

• Involved with a team that does not have any U18 players,

You are eligible for an exemption and do not need to provide a WWCC.

To request an exemption, follow these steps:

1. During registration, when asked “Do you have a Working With Children Check?”, select “No”.

2. The system will then allow you to submit an exemption request.

3. Provide as much detail as possible in the exemption request.

4. Football Australia will review and approve your exemption request before your registration is finalised.

Uploading a Player Photo

Some users have reported issues when uploading their player photo, including problems with the cropping tool or the photo not displaying correctly. We have been informed that using Google Chrome on a desktop usually resolves this issue.

Payment Processing and Completing an Incomplete Registration

If you have started your registration but could not complete it due to payment errors or other issues, please check your statement to ensure you have not been charged. If you have received an error but were still charged, please inform your Club administrator. If you were not charged, please follow these steps using Google Chrome on a desktop:

1. Go to Play Football

2. Click on ‘My Account’ (top right corner)

3. Sign in with your participant account

4. Click on your name (top right), then select “My Registrations”

5. Click on “My Registrations” in the left-hand menu

6. Locate your pending/unpaid registration, click the three dots, and select “Continue Payment”

7. This should allow you to finalise your registration payment.

Refunds Update and What Happens If My Refund Is Declined

The current timeline for all refunds is 2-3 weeks from the date the refund was requested.

When a club or participant requests a refund, the request is sent to all relevant parties, including:

• The Club

• NSFA

• Football NSW

• Football Australia

Once the refund amount is approved by all parties, the full amount is transferred back into the participant’s account.

Why Did I Receive an Email Saying “Your Refund Has Been Declined”?

As part of the refund process, you may receive an email stating “Your refund has been declined.” Please do not panic—this is simply a system-generated message for the 0$ amount.

The registration system does not allow us to approve a $0 refund, so this email is automatically triggered. However, the full registration amount is still refunded to the participant’s account.

Reporting Other Registration Issues

If you face any other issues with your registration, please contact PlayFootball Support on (02) 880 7983

We appreciate your patience as Football Australia works through these issues.